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Customer Service

► How long will my order take to arrive?

a) Generally, we take 7-10 working days for all items (there are a few items that will take 2-3 weeks). If we have an item in stock, we can sometimes deliver within 48-96 hours.
b) You can see the delivery time for your chosen item when viewing that particular product.
c) If you need your order urgently or for a very specific date, please write to us at service@candere.com mentioning your requirement along with the Invoice / Order number. We'll do everything we can to have your item delivered to you before time.
 

►How do I know when my item will be delivered?  
We will email you once your item has been dispatched, we generally email delivery confirmations around 5pm so if you're expecting an item to be dispatched on a particular day, please be sure to check your email after 5pm/6pm.

► How will my jewellery be delivered?  
a) Our packaging only states 'Candere' and 'Enovate' on the package, and the contents are not identifiable.
b) We use Fedex / Blue Dart / Global Reputed Special Delivery. This is a guaranteed fast / express delivery service, which usually takes 2-4 days after we post the item and will require a signature.
c) If you are out, our logistic provider will leave a card and the package can be collected from their local office or a re-delivery is arranged.
d) We will email you the day your item is sent so you know to look out for your delivery the following day.

 

Please note, delivery is free and your item will be fully insured during transit.Also we can deliver products to cardholder's shipping address only.
 
Call us at +91 22 6106 6262 or write to us at service@candere.com if you require further information.

Candere – Online partner of Kalyan Group

Since its inception in 2013, Candere has come a long way, from being an e-commerce start up to partnering with Kalyan Group in 2017. In the last 4 years, Candere has grown in length and breadth to owning a catalogue of 5000+ diamond jewellery as well as gold jewellery products and a steadily increasing list of valued customers in India and across the world. With the advent of Kalyan Jewellers, we hope to provide you with an experience that we leave no gap between the worlds of online shopping and retail.

Ease of Online Jewellery Shopping

So you think you are spoilt for choice and making that final decision is becoming a bit tough; we’ve got filters to the rescue. You can filter jewellery on the basis of factors like: size of diamond, price, setting style, number of stones, weight of gold, karat of gold and carat of diamond and lots more! Leaves no scope for confusion when your choices are shortlisted for you!

Certified jewellery Online

When you spend your ‘hard-earned’ money on a luxury item, why would you want to leave any stone unturned in assuring satisfaction and peace of mind for your purchase? Candere never sells even a single piece of jewellery without proper and valid certification from the most trustworthy certifying labs and bodies. You trust us, we trust them: GIA, IGI, BIS.

EMI on your favourite Diamond & Gold Jewellery Designs

Who ever thought of saving a few thousands on Equated Monthly Installment that too on your precious jewellery purchase? Well, Candere gives you the liberty to buy the jewellery you love, with plan and purchase that allows you to buy jewellery at your convenience at zero interest.